Help Center
Getting Started
Everything you need to start paying for parking with BuzzPay, including location codes, accepted payment methods and using the service without downloading an app or creating an account.Payment Problems & Confirmations
Help with failed, pending or duplicate payments, missing confirmations, connection problems and checking whether your BuzzPay parking session was successfully created.Refunds & Receipts
Find out how to request a parking payment refund, how long refunds can take and how to locate or request another copy of your receipt.Changes & Extensions
Help with correcting a vehicle registration, selecting the wrong car park or tariff, and extending an active parking session where extensions are available.Parking Charge Notices
Guidance if you receive a Parking Charge Notice after paying with BuzzPay, including obtaining payment evidence and understanding who handles appeals and cancellations.Security & Privacy
Learn how BuzzPay protects your payment and personal information, how to recognise the genuine BuzzPay website and what to do about browser or security warnings.
Recent Articles
What information does BuzzPay store?
BuzzPay does not require you to create an account. When you make a standard parking payment, you provide the information needed to create and confirm the session, including your vehicle registration number and email address. BuzzPay also records the ...How does BuzzPay protect my card details?
BuzzPay payments are encrypted and processed over SSL by a PCI-compliant payment provider. Your full debit or credit card details are handled securely by the payment system. BuzzPay does not see or store your full card number. Your bank may ask you ...Why is my browser or antivirus warning me about BuzzPay?
Security software can occasionally display a warning because of an outdated website classification, a browser problem or an address that is not the genuine BuzzPay website. Before entering any information, check the address shown in your browser. ...Why did I see a blank or white page after payment?
A blank or white page can appear if the browser does not load the final confirmation page correctly. This does not always mean that the payment failed. Before trying again: Check your email, spam and junk folders for a BuzzPay confirmation. Check ...Can BuzzPay cancel my Parking Charge Notice?
No. BuzzPay provides the parking payment service but does not issue or manage Parking Charge Notices. Only the organisation named on the notice can review an appeal or cancel the charge. Its contact details and appeal instructions should be printed ...