BuzzPay refund requests are reviewed individually. A refund is not automatic, but we may be able to help with issues such as a completed duplicate payment, an incorrect vehicle registration after a replacement session was purchased, or an unused payment made for the wrong location.

To request a review, select Submit a Request and include:

• The car park and location code

• The vehicle registration number

• The date and approximate time of payment

• The amount paid

• The email address used for the payment

• The BuzzPay payment reference, if available

• A short explanation of what happened

If you entered the wrong registration or selected the wrong car park, purchase the correct parking session as soon as possible before requesting a review.

Any approved refund will be sent to the original payment method. Never send your full card number, PIN or card security code.

BuzzPay cannot cancel or refund a Parking Charge Notice. Questions about a notice must be directed to the organisation named on it.