Parking enforcement teams use the vehicle registration number to find your BuzzPay payment. A payment made using the wrong registration may not show as valid for your vehicle.
If you notice a mistake:
Purchase a new parking session using the correct vehicle registration as soon as possible.
Check the car park, tariff and parking period before completing the replacement payment.
Keep both payment confirmations.
Select Submit a Request and provide both registration numbers, the car park, payment date, time and amount.
We can review the incorrect payment and, where appropriate, refund it to the original payment method.
If you have already received a Parking Charge Notice, follow the appeal instructions on the notice and include your payment evidence. BuzzPay can help provide a receipt, but the issuing organisation decides the appeal.