If you tried to pay again because a confirmation page or email did not appear, you may see more than one payment in your banking app.

First, check the status of each payment:

• Pending: this may be a temporary bank authorisation that will disappear automatically if the payment did not complete.

• Completed: the payment has been collected. If more than one payment completed for the same vehicle, car park and parking period, we can review the duplicate.

Also check your inbox, spam and junk folders for separate BuzzPay confirmation emails.

To request a review, select Submit a Request and provide:

• The car park and location code

• The vehicle registration number

• The date and approximate time of each payment

• The amounts charged

• Any BuzzPay payment references

Approved refunds are returned to the original payment method. Never send your full card number, PIN or card security code.