BuzzPay confirmation emails normally arrive within a few seconds of a successful parking payment.
If you have not received yours:
Check your spam or junk folder and search your inbox for BuzzPay.
Check whether a successful confirmation page appeared after payment.
Check that the email address you entered was correct.
Review the payment in your banking app. A pending entry alone does not confirm that a parking session was created.
Your parking is confirmed when the payment completes successfully and BuzzPay creates the parking session. Do not rely only on a pending bank entry.
If you saw the successful confirmation page but cannot find the email, select Submit a Request. Include the car park, vehicle registration, date and approximate payment time, amount paid and the email address used.
If you did not see a successful confirmation and need to park immediately, make sure that you obtain a confirmed parking session. If this results in two completed payments, contact us so the duplicate can be reviewed.
Never send your full card number when contacting support.