If your mobile signal is weak, make a note of the BuzzPay location code displayed in the car park and move to an area with a better connection.

You can then visit www.buzzpay.co.uk, enter the location code and complete your payment.

Before leaving the payment page, make sure that:

• The payment has finished processing

• A confirmation page has been displayed

• The correct registration and parking period are shown

A payment showing as pending in your banking app does not necessarily mean that your parking session has been created.

If you cannot connect to BuzzPay, check the car park signage for another payment method. Your parking is not confirmed until a payment has been successfully completed.

If you believe you have been charged but did not receive confirmation, check your email and spam or junk folder. If you still cannot find it, select Submit a Request and include the car park, registration number and approximate payment time.