If your card payment fails, your parking session may not have been created.

First, check that:

• Your card details were entered correctly

• Your card has not expired

• Your bank allows online payments

• Any security check requested by your bank was completed

You can then try the payment again using the same card or a different payment method. Apple Pay or Google Pay may also be available on supported devices.

Do not assume that parking has been paid for unless BuzzPay displays a successful confirmation page.

If your banking app shows a pending payment but BuzzPay did not confirm the parking session, check your email and spam or junk folder before trying again. A pending card authorisation may be released automatically if the payment did not complete.

If money has been taken but you did not receive a parking confirmation, select Submit a Request. Include the car park, vehicle registration number, payment amount and approximate time of payment. Never send your full card number.