A pending payment usually means your bank has temporarily authorised an amount but has not yet confirmed that the transaction completed.

A pending entry is not proof that a BuzzPay parking session was created. Your parking is confirmed when you see the successful confirmation page and receive the confirmation email.

If the payment did not complete, the pending authorisation will normally be removed automatically by your bank. The time this takes depends on the bank or card provider.

If you have a pending entry:

• Check your email, spam and junk folders for the BuzzPay confirmation.

• Check whether a successful confirmation page was displayed.

• Do not assume that your vehicle is covered solely because an amount is pending.

If the charge changes from pending to completed but you have no confirmation, select Submit a Request. Include the car park, registration number, date, approximate time and amount. Never send your full card number.