Payment Problems & Confirmations
Why did I see a blank or white page after payment?
A blank or white page can appear if the browser does not load the final confirmation page correctly. This does not always mean that the payment failed. Before trying again: Check your email, spam and junk folders for a BuzzPay confirmation. Check ...
How can I check whether my parking payment was successful?
A successful BuzzPay payment should display a confirmation page and send a confirmation email, normally within a few seconds. Check that the confirmation shows: The correct car park The correct vehicle registration number The required parking tariff ...
I have been charged more than once for parking
If you tried to pay again because a confirmation page or email did not appear, you may see more than one payment in your banking app. First, check the status of each payment: Pending: this may be a temporary bank authorisation that will disappear ...
Why is my BuzzPay payment showing as pending?
A pending payment usually means your bank has temporarily authorised an amount but has not yet confirmed that the transaction completed. A pending entry is not proof that a BuzzPay parking session was created. Your parking is confirmed when you see ...
I paid but did not receive a confirmation email
BuzzPay confirmation emails normally arrive within a few seconds of a successful parking payment. If you have not received yours: Check your spam or junk folder and search your inbox for BuzzPay. Check whether a successful confirmation page appeared ...
What should I do if my card payment fails?
If your card payment fails, your parking session may not have been created. First, check that: Your card details were entered correctly Your card has not expired Your bank allows online payments Any security check requested by your bank was completed ...